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Orders
How do I know if my order went through?
You will receive an order confirmation at the email address provided during checkout. If you don’t see it shortly after placing your order, there might have been an issue with the transaction. Please reach out to us - we're happy to help!
I did not receive an order confirmation.
If you submitted an order with us but didn't receive an order confirmation via email, be sure to check your junk mail. If you don't find it, it's possible that your email address was entered incorrectly or that your order did not go through. Get in touch with us by clicking HERE, and we'll help you solve the issue!
What happens if I enter wrong information?
If you've entered incorrect information such as your address, email, or phone number, please contact our customer service team as soon as possible. We’ll do our best to update your details before your order is processed. However, if the incorrect information impacts delivery and your order has already been processed, any additional costs incurred will be the customer’s responsibility.
Can I cancel my purchase?
If you wish to cancel your order, please open your order confirmation email and click the “Request to cancel” button at the bottom of the email. We will do our best to process your request, but as our team works quickly to prepare and ship orders, we cannot guarantee that your order can be cancelled.
If you cannot find your order confirmation email, please contact us through our contact form HERE, and we will be happy to assist you.
Can I make changes to my order after submitting payment?
We cannot make changes to an existing order, but if you contact us promptly, we may be able to cancel it before processing begins. Once the order is cancelled, you can easily place a new order with the correct items. Please keep in mind that, due to our team’s dedication to efficient order handling, we cannot guarantee that cancellations will be possible.
What if an item in my order is out of stock?
If an item is out of stock, we will contact you. If you have not been contacted but believe there is an issue, please reach out to our Customer Service team so we can assist you further.
How do I buy a gift card?
You can purchase a gift card on our website by choosing an amount and adding it to your cart. After completing your purchase, the gift card will be sent as a digital file to the email address you provided at checkout. It should arrive within a few minutes. If you do not receive it, please check your spam or junk folder. If it is still missing, contact our Customer Service team for assistance.
How do I give a gift card to someone?
Gift cards are delivered digitally by email. You can forward the email to the recipient or print the gift card and give it to them in person.
Where do I see the remaining gift card value?
You will be able to see the gift card value by first adding a product to your cart, and then entering your gift card code.
Can my poster be framed before it is delivered to me?
Yes, if you’d like your posters framed, you can select the posters and frames you want, then add the 'framing service' to your order. We’ll ensure everything is framed perfectly for you!
Shipping & Delivery
Where does Desenio ship from?
Orders placed with Desenio are shipped from our fulfilment centre in Bor, Czech Republic, using the appropriate carrier.
Canvases and other made-to-order posters are usually prepared and shipped from our fulfilment centre in Bor.
*During busy periods, some made-to-order posters may be shipped directly from our printing partner in Sweden to help ensure smooth and timely delivery. In such cases, they may arrive separately from the rest of your order.
What is the cost of shipping?
If the total value of your purchase is less than €59, a shipping fee from €8.95 will be applied. For purchases of €59 or more, we deduct the shipping fee according to the delivery method that is chosen.
How can I track my order?
You will receive an email with a tracking link as soon as your order leaves our warehouse. Be sure to check your junk folder, as emails can occasionally be misdirected there.
Want to track your order right now? Click HERE and enter your order or tracking number along with the email address you used during the purchase process to get the latest updates.
I did not receive a delivery confirmation.
You will receive an email with a tracking link as soon as your order leaves our warehouse. If you are still waiting for it, be sure to check your junk mail. If you don't find it, get in touch with us by clicking HERE, and we'll help you solve the issue!
Can I change the delivery address once the parcel is dispached?
Unfortunately, we cannot change the delivery address once the parcel has been dispatched from our warehouse. You can reach out to our customer service team, and we will do our best to relay your request to the courier. However, we cannot guarantee that the courier will be able to process the change before delivery. We recommend that you also contact the courier directly to expedite the request.
How long will delivery take?
Shipping usually takes 3-6 working days. We make every effort to pack your order as quickly as possible and ship it from our fulfilment centre in the Czech Republic. Please note that processing may take up to 1-2 additional days due to delays with the shipping service provider or a high volume of orders in the warehouse.
Which products have longer delivery times?
Canvases are produced on request and shipped directly from our printing partner. The delivery time for these items can take up to 4-7 working days.
What happens if delivery to my address is not possible?
In times of high parcel volume at our shipping partners, your parcel may be redirected to the nearest pick-up point if delivery to your address isn’t possible.
If you haven’t received your order within the advertised delivery time frame, please first verify that the information you provided is correct. If everything is accurate and you still haven’t received your order, contact our Customer Service team within 30 business days of placing your order, and we will be happy to assist you.
Why hasn't there been any progress on the tracking link?
We aim to deliver all orders within the advertised delivery timeframe. However, the courier may occasionally experience delays during transit.
Once your parcel starts moving through the delivery network, the tracking information will be updated. Please allow up to 4-5 working days for the first update. After that, delivery usually takes place on the same day or shortly afterward.
*Please note that cushion covers are shipped directly from our supplier. During busy periods, some made-to-order posters may also be shipped from our printing partner in Sweden. If your order is sent in multiple parcels, you’ll receive a separate tracking link for each shipment.
Why was my personalized poster/canvas delivered to my home address when I selected delivery to a pick-up point?
Personalised, AI-generated and other made-to-order items are normally prepared and shipped from our fulfilment centre in Bor, Czech republic, so the delivery option you select at checkout applies as usual.
In rare cases, such as periods of high demand, some of these items may instead be shipped directly from our printing partner. In that case, the delivery option selected at checkout does not apply, and a home delivery will always be attempted. If the carrier is unable to reach you, they may deliver the parcel to a nearby pick-up point, and you will be notified. If you haven’t received an email or text message, please check your junk folder or contact us promptly to avoid your order being returned.
Why is my personal poster/canvas not in the parcel?
Some items are shipped separately from the rest of your order, which means you will receive a separate parcel for them. Cushion covers are always sent from our supplier. Made-to-order posters are normally printed and shipped from our fulfilment centre in Bor, Czech Republic. In rare cases, such as periods of high demand, they may be sent directly from our printing partner in Sweden. You should have received tracking information from the carrier delivering these items.
Please note: Some standard-size posters are made to order, while others are kept in stock. Made-to-order posters may be sent separately from in-stock items.
If you haven’t received separate tracking, please contact us as soon as possible so we can help you track your parcel and give you information about it.
Tracking indicates that my parcel has been delivered, but I have not received it.
When the tracking indicates that your order has been delivered but you have not received it, please check with your neighbours first, as freight companies sometimes leave packages with them without notifying you. If you have checked with your neighbours and the package is still missing, please contact our customer service for further assistance.
What happens if I don't collect or refuse my package?
If a package is returned to us because it wasn’t collected or delivery was refused, a fee of €30 will be applied. This fee covers shipping to and from you, as well as handling and restocking costs.
Returns & Claims
Returns
ΠΩΣ ΜΠΟΡΩ ΝΑ ΕΠΙΣΤΡΕΨΩ ΤΗΝ ΠΑΡΑΓΓΕΛΙΑ ΜΟΥ;
Υπάρχει πάντα μια πολιτική επιστροφής 90 ημερών για προϊόντα που αγοράζονται στη Desenio.gr. Αυτό σημαίνει ότι έχετε το δικαίωμα να ανακαλέσετε την αγορά σας με μήνυμα ηλεκτρονικού ταχυδρομείου στη Desenio εντός 90 ημερών από την ημερομηνία παραλαβής του παραγγελθέντος προϊόντος ή από την ημερομηνία που η παραγγελία έφτασε στο σημείο παραλαβής (περίοδος υπαναχώρησης).
ΥΠΑΡΧΕΙ ΚΑΠΟΙΑ ΧΡΕΩΣΗ ΓΙΑ ΤΙΣ ΕΠΙΣΤΡΟΦΕΣ;
Ναι, ισχύει χρέωση επιστροφής.
Η τυπική χρέωση επιστροφής είναι 9,90 € και θα αφαιρεθεί από την επιστροφή χρημάτων σας.
Για μεγαλύτερα προϊόντα ισχύουν οι ακόλουθες χρεώσεις επιστροφής. Παρακαλούμε σημείωσε ότι για αφίσες όλων των μεγεθών ισχύει πάντα η τυπική χρέωση επιστροφής. Οι υψηλότερες χρεώσεις επιστροφής που αναφέρονται παρακάτω ισχύουν μόνο για κορνίζες και καμβάδες:
- 70 × 100 cm: 12,90 €
- 100 × 150 cm, 100 × 140 cm ή 135 × 135 cm: 55 €
Παρακαλούμε σημειώστε ότι το προϊόν πρέπει να επιστραφεί στην αρχική του συσκευασία, συμπεριλαμβανομένου του προστατευτικού υλικού γύρω από το πλαίσιο.
Η υπηρεσία κορνιζώματος δεν επιστρέφεται. Εάν μια παραγγελία επιστραφεί και περιλαμβάνει προϊόντα με υπηρεσία κορνιζώματος, το κόστος της υπηρεσίας δεν επιστρέφεται.
Τα εξατομικευμένα προϊόντα ή τα προϊόντα που κατασκευάζονται κατόπιν παραγγελίας, συμπεριλαμβανομένων προσωπικών φωτογραφιών, εικόνων με κείμενο που παρέχεται από τον πελάτη και εικόνων που δημιουργούνται με AI, δεν επιστρέφονται και εξαιρούνται από τη συνήθη διαδικασία επιστροφών.
ΠΩΣ ΜΠΟΡΩ ΝΑ ΕΠΙΣΤΡΕΨΩ ΤΗΝ ΠΑΡΑΓΓΕΛΙΑ ΜΟΥ;
Καταχωρίστε την επιστροφή σας μέσω του παρακάτω συνδέσμου. Μετά την καταχώριση θα λάβετε e-mail με οδηγίες για την επιστροφή σας.
Μπορώ να επιστρέψω περισσότερες παραγγελίες σε ένα δέμα;
Ναι. Σε ένα δέμα μπορείτε να επιστρέψετε έως και δύο διαφορετικές παραγγελίες.
Εάν αποστέλλετε δύο παραγγελίες στο ίδιο δέμα, παρακαλούμε να συμπεριλάβετε σημείωμα με τους αριθμούς και των δύο παραγγελιών και να επισημάνετε καθαρά τα προϊόντα ώστε να είναι σαφές σε ποια παραγγελία ανήκουν. Αυτό μας επιτρέπει να επεξεργαστούμε σωστά την επιστροφή σας.Το τέλος επιστροφής υπολογίζεται βάσει του μεγαλύτερου προϊόντος στην επιστροφή. Παρακαλούμε σημείωσε ότι για αφίσες όλων των μεγεθών ισχύει πάντα η τυπική χρέωση επιστροφής. Οι υψηλότερες χρεώσεις επιστροφής που αναφέρονται παρακάτω ισχύουν μόνο για κορνίζες και καμβάδες:
- εάν η επιστροφή περιέχει μόνο προϊόντα τυπικού μεγέθους, ισχύει το βασικό τέλος επιστροφής,
- εάν περιέχει τουλάχιστον ένα προϊόν μεγέθους 70 × 100 cm, ισχύει το τέλος για αυτό το μέγεθος,
- εάν περιέχει τουλάχιστον ένα υπερμεγέθες προϊόν (100 × 150 cm, 100 × 140 cm ή 135 × 135 cm), ισχύει το υψηλότερο τέλος επιστροφής για ολόκληρη την επιστροφή.
Μπορώ να επιστρέψω έναν Μαρκαδόρος κιμωλίας;
Ο Μαρκαδόρος κιμωλίας της Desenio μπορεί να επιστραφεί. Πρέπει να είναι αχρησιμοποίητος και στην αρχική του συσκευασία.Πώς επιστρέφω ένα σετ κολάζ;
Το σετ κολάζ πρέπει να επιστραφεί πλήρες, δηλαδή και τα 20 posters στην αρχική τους συσκευασία. Μόνο τότε μπορούμε να προχωρήσουμε σε επιστροφή χρημάτων.ΠΩΣ ΜΠΟΡΩ ΝΑ ΚΑΝΩ ΑΛΛΑΓΗ ΕΝΟΣ ΠΡΟΪΟΝΤΟΣ;
Εάν θέλετε να ανταλλάξετε ένα παραληφθέν προϊόν με κάτι διαφορετικό, η επεξεργασία γίνεται με τον ίδιο τρόπο όπως μια κανονική επιστροφή. Στείλτε μας το αντικείμενο που δεν θέλετε και θα σας επιστρέψουμε τα χρήματά σας. Στη συνέχεια, μπορείτε να προχωρήσετε στην υποβολή νέας παραγγελίας στο ηλεκτρονικό μας κατάστημα.
Claims
ΤΙ ΠΡΕΠΕΙ ΝΑ ΚΑΝΩ ΣΤΗΝ ΠΕΡΙΠΤΩΣΗ ΚΑΤΕΣΤΡΑΜΜΕΝΟΥ ΑΝΤΙΚΕΙΜΕΝΟΥ Η ΕΣΦΑΛΜΕΝΗΣ ΠΑΡΑΓΓΕΛΙΑΣ;
Εάν παραλάβατε ένα κατεστραμμένο ή λανθασμένο προϊόν, παρακαλούμε επικοινωνήστε με την Εξυπηρέτηση Πελατών εντός 30 εργάσιμων ημερών από την παραλαβή της παραγγελίας σας για να εξυπηρετηθείτε. Μπορείτε να επικοινωνήσετε μαζί τους κάνοντας κλικ εδώ.
- Διεύθυνση ηλεκτρονικού ταχυδρομείου που χρησιμοποιήσατε κατά την υποβολή της παραγγελίας
- Αριθμός παραγγελίας
- Όνομα πελάτη
- Αριθμός προϊόντος
- Φωτογραφία του κατεστραμμένου προϊόντος ή της εσφαλμένης παραγγελίας.
- Φωτογραφία του δέματός σας, εάν αυτό είναι δυνατό
- Αριθμός παρτίδας, αν πρόκειται για κορνίζα ή poster hanger.
Η ομάδα εξυπηρέτησης πελατών θα επικοινωνήσει σύντομα μαζί σας.Πρέπει να επιστρέψω το ελαττωματικό προϊόν που έλαβα;
Διαβάστε περισσότερα σχετικά με τον τρόπο υποβολής αιτήματος αποζημίωσης στην ερώτηση «Τι πρέπει να κάνω εάν ένα προϊόν είναι κατεστραμμένο ή λάθος;».
Payments & Refunds
Refunds
When will I receive my refund?
Desenio strives to process refunds promptly, typically within 14 days. In the case of a return, we must receive either the returned order or proof of shipment before issuing a refund.
How will I receive my refund?
If you paid for your order with a card, your refund will be processed back to the same card.
Did you place your order during a promotional period or use a discount code? Once we receive your return, we will recalculate your order total. If the conditions of the promotion or discount are not met, the corresponding discount will be deducted from your refund.
Payment options
Can I pay by invoice?
We do not offer an invoice payment method. We offer an invoice payment method for company orders.
How do I pay with a gift card?
To apply a gift card or discount code, click on "Enter gift card/discount code" in the checkout area.
Offers & Discounts
Why doesn't the discount apply to all items in my order?
Not all products are eligible for discounts. Items that typically do not qualify include, but are not limited to:
- Personal Posters
- Featured Artists
- Canvases
- Frames
Additionally, please note that existing campaigns and discount codes often cannot be combined. If you have any questions or need further assistance, feel free to reach out to our customer service team, and we’ll be happy to help!
What if I forgot to enter my discount code?
If you forgot to enter your discount code, please contact our customer service team. We'll do our best to assist you!
Why is my discount code not working?
If your discount code isn't working, please double-check the spelling to ensure it's entered correctly. Also, verify if there is an expiration date for the code. If everything seems correct and the code is still not working, please reach out to our customer service team, and we’ll be happy to assist you!
About the products
Poster
What kind of poster quality do you use?
We print our posters on 200g/m2 uncoated premium paper. The paper is age resistant and we have chosen a matte surface without reflections to create a premium feel with no glare.
Are frames included when I buy posters?
No, posters and frames are sold separately.
Is the white border included in the poster size?
Yes, if a poster is displayed with a white border, that border is included in the overall poster size, as it is printed directly on the poster.
What are personalized prints?
Personalized prints are customized prints created by you with our personalized print templates or our personal photo tool. These prints allow you to preserve and display your cherished memories and artwork in a variety of formats.
How can I create personalized prints?
To create a personalized print using our pre-designed templates, simply navigate to the personalized prints category, select a template you like, and customize it to your liking. Please ensure that you add the customization, as we are unable to process the poster without it.
To create a personalized photo, upload your own photograph or image using our personalized photo tool, and customize it as you wish.
You can also create your personalized canvas by following the same steps for any of the above options, whether it's using a template or your own photo.
What sizes are available for posters & personalized prints?
We offer a range of sizes for our posters and personalized prints. You can view the available sizes on each product page. Please note that only the sizes listed on our site are available; we do not print custom sizes on demand.
Can I see a preview of my personalized print before ordering?
Yes, you can preview your personalized print before finalizing your order. You can also check the poster’s quality by referring to the quality meter on the product page: green indicates high quality, orange and yellow represent medium quality, and red signals low quality. This feature lets you adjust the layout as needed. Be sure to double-check everything before placing your order!
Are there any restrictions on the types of photos I can personalize?
While we strive to offer creative freedom, there may be certain limitations, such as copyrighted material or inappropriate content. If the created print is deemed inappropriate, we reserve the right to cancel the order.
Frames
What materials are our frames made of?
Oak Frames: Made from solid oak, offering a natural and timeless look.
Black and White Wood Frames: Crafted from yellow poplar and painted for a sleek, modern finish.
Metal Frames: Our gold, silver, and copper frames are made from durable aluminum with a glossy finish, while Moebe frames are crafted from powder-coated aluminum for a matte appearance.
Acrylic Glass: All frames are fitted with lightweight, durable acrylic glass, providing a safe and long-lasting alternative to traditional glass.
How do I hang the frames?
Wood frames feature two mounting hangers on the back, allowing you to choose between hanging the frame vertically or horizontally.
Metal frames can be hung directly on the metal hanger used to secure the back, giving you the flexibility to select the orientation that suits your space best.
Moebe frames, you’ll hang them from the rubber band that holds the frame together. Please note that different wall materials may require specific hanging hardware.
Canvas
What is the canvas made from?
Our canvases are crafted from a durable textile blend, consisting of 35% cotton and 65% polyester, featuring a 2 x 1 weave. The frames are made from wood veneer oak, available in both natural and black finishes.
Are the canvases available in all sizes?
No, the canvases available on our website do not come in all sizes. This is because the quality of the image may be compromised in certain dimensions. Therefore, we only offer sizes that ensure optimal quality. For personalized canvases, please pay attention to the quality meter on our website. A green indicator signifies excellent quality, while a red indicator suggests that the quality may not meet our standards.
How do you hang up the canvas?
On the back of your canvas, you'll find a small opening (approximately 1.5 cm wide), which is designed for hanging. For a 100x140 cm canvas, you will need two nails to ensure proper support.
Can I return the personalized canvas?
No, personalized canvases are made on demand and are therefore not eligible for return. However, a non-personalized canvas can be returned.
Accessories
Picture mounts
Using a picture mount is an effortless way to frame and accentuate your poster, adding elegance and sophistication to your décor. A mount not only creates a harmonious balance between the poster and the frame but can also introduce a striking contrast to elevate the overall look.
Our pure white and pure black picture mounts are meticulously designed to maintain true-to-color precision, including the core. Whether you prefer the clean, crisp look of white or the bold, dramatic impact of black, our mounts are crafted to perfection. The paper used in the mounts is a perfect match to our posters, ensuring a seamless appearance. Plus, the acid-free composition guarantees lasting quality without compromising the artwork.
Crafted in Sweden, our mounts are 1.5mm thick and available in sizes perfectly suited to our frames and posters. Each product page provides clear guidance on which frame and poster sizes pair best with the mount. As a general rule:
- Frame size = Outer dimensions of the mount.
- Poster size = Inner opening of the mount.
Poster hanger
Display your favourite prints with elegance using our premium poster hangers, available in black, white or oak finishes. Made from solid pine wood, these hangers feature a smart magnetic design that securely holds your poster in place without causing damage.
Perfect for both portrait and landscape formats, our poster hangers come in various sizes, making them ideal for a wide range of prints. Each hanger is complemented by a faux suede band in a matching color, adding a touch of sophistication to your display.
Elevate your wall art with this simple yet stylish alternative to traditional frames!
Picture ledge
Showcase your art and décor with elegance using our versatile picture ledges, available in oak, white, black, and dark oak. Crafted from durable MDF wood, these ledges are perfect for creating a chic gallery-style display in your home.
Measuring 70 cm, the ledge is easy to mount with the included screws and plugs. Pre-drilled holes ensure a hassle-free installation process. For a longer ledge, simply place multiple ledges side by side for a seamless look.
This stylish solution lets you refresh your wall art effortlessly, allowing you to switch frames and objects without adding new nails. With a maximum load capacity of 15 kg (depending on wall material), these ledges are designed for frames and lightweight objects.
Chalk pen
A black chalk pen designed for writing on the plexi glass of our frames. Ideal for use with framed Planner Posters to organize plans and track goals.
The ink can be easily removed with a soft, wet cloth for quick updates and adjustments.
Tip size: 0.7 mm
Recommended exclusively for use on Poster Store frames for optimal performance.
CAN I USE MY OWN MARKER ON THE PLEXIGLASS FOR THE WEEKLY/MONTHLY PLANNER?
No, the only Chalk Pens suitable for our plexiglass are those offered on our website. If you choose to use a different brand and the ink does not come off, we regret to inform you that we cannot provide a refund.
HOW TO USE CHALK PENS:
- Shake the Pen: Before using a chalk pen, give it a good shake with the cap on to mix the ink inside.
- Prime the Pen: Remove the cap and press the tip down on a piece of scrap paper or cloth a few times until the ink flows. This may take a moment.
- Start Writing or Drawing: Use the pen to write or draw on your desired surface, such as chalkboards, glass, or other non-porous materials.
- Let It Dry: Allow the ink to dry completely, which usually takes just a few moments.
- Clean Up: To erase or clean the surface, use a damp cloth or a dry eraser, depending on the surface material.
- Store Properly: After use, close the cap tightly to prevent the pen from drying out.
Poster stand
Elevate your prints with our stylish poster stands, available in circular (tall and short) and rectangular shapes. Crafted from high-quality MDF material and painted in oak, black, or dark oak, these stands are the perfect blend of functionality and design.
Ideal for prints sized 13x18 cm or pieces from our collage kits, these versatile poster stands bring a modern touch to any table or shelf. Whether you’re styling a workspace, living area, or bedroom, they offer an elegant way to showcase your favourite art.
Poster clips
Stylishly display your posters and prints with our metal clips, available in black, gold, silver, bronze, and white finishes. Crafted from high-quality stainless steel with a matte finish, these clips offer a chic and minimalist solution for hanging your artwork.
Available in small and medium sizes, the clips are ideal for various poster dimensions. Use a single clip for smaller prints or pair two clips to securely hold larger artworks. The maximum opening of 14 mm ensures a firm grip, while the integrated hole makes wall mounting effortless.
Poster hooks
Our white picture hooks are a practical solution for hanging framed art prints on walls made of cement, wood, or plaster. Designed for ease of use, the hooks can be quickly installed using a hammer, making it simple to display your framed art.
Each package includes two hooks, compatible with all our frames except the larger 100x150 cm size. These hooks are built to securely hold frames up to a maximum weight of 5 kg.
A reliable and efficient choice for showcasing your art with style!
Recycling
Recycling guide
Posters: Posters can be recycled as paper, allowing them to contribute to new paper production up to seven times.
Canvas: Canvases are recyclable as fabric, where they can be processed into textile fibres or used as burnable waste to generate energy.
Wooden Frames: Both the moulding and backboard are recyclable as wood, which can be processed into wood chips for bio fuel, providing an eco-friendly alternative to fossil-based fuels.
Wooden Accessories: These can also be recycled as wood, converted into wood chips, and used as bio fuel to reduce reliance on fossil fuels.
Metal Frames: The metal molding can be recycled into new aluminium products, using 95% less energy than creating virgin aluminium. The backboard is recyclable as wood and can be repurposed as bio fuel.
Plexiglass: Though not recyclable as plastic, plexiglass can be sorted as burnable waste and converted into energy.